• Be a real live human being. Authenticity and accountability apply whether you are taking heat or praise
• Users over pundits & vendors (love you guys, but you have to know where you are to know where you're going)
• Teach open. Fight for open. Be gentle but firm with those who don't understand it
• Be patient with the aggressive for they know not what they do
• Remember that innovation is never a comfortable or predictable experience. Be open and expect the unusual
• Breathe when you don't have control
• Give your control away and see what happens

Here's to positive change in the year to come.